Our team may ask you to attach a DxDiag and MSInfo to your ticket. A DxDiag and MSInfo contain detailed information regarding your system, which can assist us in fully understanding the source of technical problems you may be encountering.
To generate a DxDiag:
- Press the Windows Key + R to open the "Run" command.
- In the text box type dxdiag and click "OK" - this will open the DirectX Diagnostic Tool.
- At the bottom of the window click "Save All Information..."
- Please note it may take a few seconds for all the information to be collected.
- Name your file DxDiag and save it somewhere you can easily access, such as your desktop.
To generate an MSInfo report:
- Press the Windows Key + R to open the "Run" command.
- In the text box type MSInfo32 and click "OK" - this will open the System Information window.
- In the System Information window, click "File" in the top left corner and then click "Save" from the drop-down menu.
- Name your file MSInfo32 and save it somewhere you can easily access, such as your desktop.
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